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The Business Show 2016

My Digital Accounts at the Business Show 2016

The Business Show Olympia http://www.greatbritishbusinessshow.co.uk/ was held on the 17-18 November 2016; this was the first time that My Digital Accounts attended.  With over 25k visitors we were kept very busy!

It was really great to meet lots of new and established business, along with the professionals who support them.  There was a huge amount of interest in our stand (which looked great btw – thanks Alicia & Harry!) and of course our LED name badges started lots of conversations!  Even more than this, I was really encouraged by the interest and great feedback we received from those of you who took the time to watch a demo of My Digital Accounts- including the new Umbrella Payroll functionality we’ll be launching in the New Year.

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I was personally honoured to be invited to speak at the Cash Flow theatre where I talked about Managing Cash Flow for Freelancers and Contractors.  The theatre was full with small business owners eager to learn practical tips for their businesses.  It was great to see the audience so engaged on a Friday afternoon; some really interesting conversations were started there.

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Image Credit: Megumi Waters

 

Now we’re back at the office and the real hard work begins: contacting everyone who asked for more information and using your feedback to make My Digital Accounts even stronger.

 

 

 

Introducing The My Digital Accounts Knowledge Base

Meet the My Digital Accounts Knowledge Base, the new way we’re helping our clients achieve accounting bliss!

Why?

We’ve launched the My Digital Accounts Knowledge base in order to increase our efficiency. More importantly, it allows customers to find the answers to simple questions and to share experience/learning among our team.

What?

Taf, our latest addition to the team, has done some great work to help setup the My Digital Accounts Knowledge Base and create its first article regarding simple troubleshooting steps for failed FPS submissions – thanks Taf!

How?

From our support page (https://mydigitalaccounts.atlassian.net/servicedesk/customer/portal/2) enter the topic you’d like to know more about in the dialogue box.  The My Digital Accounts Knowledge Base searches for articles in a similar way to a google search.  We can also add labels to help highlight key topics.

My Digital Accounts Support feature

The My Digital Accounts Knowledge Base can also be accessed from our Service Desk software, to help My Digital Accounts staff when answering customer calls.  Where a My Digital Accounts Knowledge Base article will resolve a service desk call, it can be linked to the ticket saving the support desk team time.

My Digital Accounts Knowledge Base screenshot

When?

My Digital Accounts Knowledge Base is live now! Try it here by signing in: https://mydigitalaccounts.atlassian.net/servicedesk