Introducing The My Digital Accounts Knowledge Base

Meet the My Digital Accounts Knowledge Base, the new way we’re helping our clients achieve accounting bliss!

Why?

We’ve launched the My Digital Accounts Knowledge base in order to increase our efficiency. More importantly, it allows customers to find the answers to simple questions and to share experience/learning among our team.

What?

Taf, our latest addition to the team, has done some great work to help setup the My Digital Accounts Knowledge Base and create its first article regarding simple troubleshooting steps for failed FPS submissions – thanks Taf!

How?

From our support page (https://mydigitalaccounts.atlassian.net/servicedesk/customer/portal/2) enter the topic you’d like to know more about in the dialogue box.  The My Digital Accounts Knowledge Base searches for articles in a similar way to a google search.  We can also add labels to help highlight key topics.

My Digital Accounts Support feature

The My Digital Accounts Knowledge Base can also be accessed from our Service Desk software, to help My Digital Accounts staff when answering customer calls.  Where a My Digital Accounts Knowledge Base article will resolve a service desk call, it can be linked to the ticket saving the support desk team time.

My Digital Accounts Knowledge Base screenshot

When?

My Digital Accounts Knowledge Base is live now! Try it here by signing in: https://mydigitalaccounts.atlassian.net/servicedesk

6 Months of My Digital Accounts!

After officially launching in March earlier this year, My Digital Accounts has endured a great first 6 months. You can see exactly what we’ve conquered and what’s to come in the coming months on our public road map located here: https://goo.gl/VoTn81.

To mark our 6 month anniversary, here’s a brief explanation of My Digital Account’s aims and aspirations:

My Digital Accounts is a software package specifically designed for the temporary labour market and Personal Service Companies (PSCs) or Micro entities.

Having operated in the market as accountants for many years, we were aware that normal accounting software packages do not cater for this market in any meaningful way with much of the accounting work being completed off-line (e.g. deemed payment calculations). We therefore decided to set up a specialist software design project and My Digital Accounts is the result! The software was launched in March 2016 and is specifically designed for accountants servicing the contractor and temporary labour market.

My Digital Accounts (MDA’s) Strategy can be summarised as follows:

  1. To embrace the government’s, and more specifically, HMRC’s digital accounts initiative
  2. Use bank transactions to automatically pre-populate accounting records
  3. Utilise cash accounting methods to reduce complexity
  4. Develop ‘Smart Software’ which intuitively “learns” the accounts to which transactions belong, reducing manual intervention
  5. Provide customers with ‘Real-Time’ (updated at midnight each day) showing what they can draw from their business bank account
  6. To facilitate Real-Time communication between customer and accountant and avoid the traditional time-lags associated with accounts preparation
  7. To develop sustainable software solutions for our clients, maintain dialogue with HMRC and provide proactive advice on practical responses to emerging legislation

Our intention is to embrace HMRC’s initiatives and make coping with the rules simpler for the users of our software.

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